I have been asked to provide information about my occupation, is this a genuine request?
Yes, this is genuine. We are required by law to obtain this information in order to keep our players’ accounts safe. These requests might come to you via an email or a pop-up in your account. If you’re unsure whether an email is from us, please contact support.
Why do I need to provide these details?
The law requires UK gambling operators to ensure that vulnerable players are safe, protected, and not spending more than they can afford. In order to do this, we ask players to fill in their occupation details. We understand that this can feel inconvenient or intrusive, however our players’ safety is always our primary concern, and we have tried to make the process as simple and easy as possible.
What happens if I don’t update my details?
You will receive several reminders if you don’t update your occupation with us. Because we are legally required to update this information, if your occupation has not been entered after 14 days, your account will be closed and you will not be able to play. If you decide you’d like your account reopened, please just email your occupation details to [email protected] and your account will be reviewed for reopening.
How do I update my occupation details?
It’s easy! Go to your account page, and select the occupation that most closely matches yours from the drop-down list. You can do this on PC, mobile, and tablet. If you’d prefer, you can send an email with your occupation to [email protected] and it will be updated for you.
How will this information be used?
Please be assured, any information provided will be treated with the highest confidentiality. We have a dedicated team who work securely to review the information you share. They will ensure your details meet the requirements, enabling you to continue to enjoy playing on our sites. At no point is your information shared with third parties.
We encourage responsible gambling and support GamCare.